Who we are
Our website address is: https://durance-uk.com/
What personal data we collect and why we collect it
Durance UK is committed to protecting the privacy of our customers when they shop online. We value your trust and promise to take necessary measures to safeguard the information you share with us. Our privacy practices adhere to established principles of internet security and comply with data protection regulations.
We will never sell or disclose your personal information, including your name, address, phone number, or email address, to third parties. Rigorous security measures are in place to protect your information from unauthorised access.
Please take a moment to review this policy, which outlines the information we collect, how we use it, and your rights. Imperial RK Limited Ltd (“Durance UK”, “we”, or “us”) acts as the data controller for personal data collected via or in connection with Durance UK.
Collection and Use of Personal Data:
We collect personal data directly from you when necessary to fulfil your orders or to improve our services. Here’s how we use the information we collect:
- Registration and Profile Information: This includes details provided by you when using our Site, such as your name, contact information, and account preferences.
- Order Fulfilment: We use your information to process and manage orders, payments, refunds, and returns.
- Transaction and Billing Information: If you make purchases through our Site, we collect payment details and shipping information.
- Communication Records: We maintain records of your interactions with us, including emails, phone calls, and social media communications.
- Surveys and Reviews: Participation in surveys or product reviews helps us improve our products and services.
- Marketing Preferences: We respect your communication preferences and use them to personalise your experience.
- Site Operation and Improvement: Information collected helps us monitor site usage and enhance user experience.
- Legal Compliance: We may process personal data to comply with legal obligations and respond to legal requests.
Consent:
You have the option to opt out of receiving marketing communications from Durance UK. If you prefer not to receive exclusive offers or updates, you can indicate your preference during checkout or by updating your communication preferences in your account settings.
Access and Security:
You have the right to review and update your personal information at any time through the Account Center on our website. Your data is protected through secure servers and password controls. Please safeguard your login credentials to prevent unauthorised access to your account.
Enforcement:
If you believe Durance UK has not adhered to this policy, please contact us at info@durance-uk.com with “Privacy Policy” in the subject line. We will promptly address your concerns.
Customer Profiles:
Every registered customer is assigned a unique personal profile for secure access to our services.
Cookies:
Durance UK uses cookies to enhance user experience and improve website functionality. Our cookies do not store sensitive personal information. We use the following types of cookies:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Provide insights into website usage.
- Functionality Cookies: Customise user experience.
- Targeting or Advertising Cookies: Deliver relevant advertisements.
Third-party Cookies and Social Platforms:
Links to third-party websites may result in cookies being sent from these sites. Please review the privacy and cookie policies of these websites for more information.
We are committed to protecting your privacy and ensuring a seamless online shopping experience. Should you have any questions or concerns about our Privacy Policy, please contact us.
Thank you for choosing Durance UK.
Terms and Conditions
Welcome to Durance UK! By accessing or using our website at https://durance-uk.com/ (‘Website’), you acknowledge and agree to be bound by the following Terms and Conditions. For your convenience, we’ve outlined key points below.
Please take the time to carefully review the full document HERE, as it outlines your rights and responsibilities. Should you disagree with any part of these Terms and Conditions, we kindly ask that you refrain from accessing or using our Website.
By placing an order for our goods or services, you confirm your acceptance and adherence to these terms and conditions. We encourage you to print a copy of these Terms and Conditions for easy reference in the future.
- Agreement: Your use of the Website constitutes your agreement to abide by these Terms and Conditions.
- Amendments: We reserve the right to update these Terms periodically. Any changes will be communicated through announcements on the Website. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.
- Registration: When registering, you must provide accurate and complete personal information. Products are for personal use only, not for resale. You are responsible for updating your information.
- Privacy Policy: We treat your personal information confidentially and use it in accordance with our Privacy Policy.
- Protecting Your Security: We validate personal information to prevent unauthorised use of payment methods. By accepting these Terms, you consent to security checks.
- Compliance: The Website must be used lawfully and in accordance with applicable regulations. You agree not to upload malicious content.
- Indemnity: You agree to indemnify us against any claims arising from your breach of these Terms or your use of the Website.
- Third Party Links: We may provide links to external websites for your convenience, but we are not responsible for their content or practices.
- Orders: Orders are subject to availability. We reserve the right to reject orders. Ownership of products transfers upon delivery. See detailed terms for further conditions.
- Cancellation Rights: Consumers have a 14-day cancellation period for goods purchased. Refer to our Returns Policy for details.
- Price and Payment: Prices are inclusive of VAT. Additional charges may apply for international orders. Payment is processed securely. See detailed terms for payment issues and discount code policies.
- Overseas Orders: Customers are responsible for import duties and taxes. We may facilitate customs formalities on your behalf.
- Tax Invoices Overseas: We do not provide tax invoices for shipments abroad.
- Eligibility to Purchase: You must be 18 or older to purchase goods. By offering to purchase, you authorise us to verify your identity and payment information.
- Intellectual Property: Content on the Website is protected by copyright. You may use it for personal, non-commercial purposes only.
- Limitation of Liability: We disclaim liability for indirect damages. Your statutory rights are not affected.
- Severance: If any provision of these Terms is deemed unlawful, it shall not affect the validity of other provisions.
- Waiver: No waiver of breach shall be construed as a waiver of subsequent breaches.
- Entire Agreement: These Terms constitute the entire agreement between you and us.
- Law and Jurisdiction: These Terms are governed by English law, and any disputes will be settled by English courts.
- Reviews: By submitting a review, you grant us rights to use and display the content.
- Gift With Products Promotions: Free gifts are subject to availability and may be substituted. Additional terms apply.
- Social Media Content Use Terms and Conditions: By permitting us to use your content, you agree to specified terms.
If you have any queries about these Terms or any other aspect of our Website, please contact us at info@durance-uk.com
